Back to Home

Privacy Policy

Last updated: January 9, 2025

1. Introduction

GainAI ("we," "us," or "our") operates Easycrew, a field service management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using Easycrew, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name
  • Profile Information: Job title, profile photo, role within organization
  • Business Data: Customer information, job details, invoices, notes
  • Payment Information: Billing address, payment method (processed securely by Stripe)
  • Communications: Feedback, support requests, survey responses

2.2 Information Collected Automatically

  • Location Data: GPS coordinates when using check-in/check-out features
  • Device Information: Device type, operating system, browser type
  • Usage Data: Features used, pages visited, actions taken within the app
  • Log Data: IP address, access times, error logs
  • Photos: Images uploaded for tool scanning, job documentation, or profile pictures

2.3 Information from Third Parties

  • Authentication Providers: If you sign in via Google or other providers
  • Payment Processors: Transaction confirmations from Stripe

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send notifications about jobs, team updates, and account activity
  • Verify job site check-ins using GPS location
  • Power AI features for task generation and tool identification
  • Respond to customer service requests and support needs
  • Send promotional communications (with your consent)
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. GPS and Location Data

Easycrew collects location data to enable core features of the Service:

  • Job Site Check-In: We verify you are at the job location when clocking in
  • Time Tracking: Location is recorded with time entries for verification
  • Route Optimization: We may use location to suggest efficient job routes

Your Control: Location data is only collected when you actively use location-based features. You can disable location permissions in your device settings at any time. Some features may not function properly without location access.

Data Retention: Location data is stored securely and retained only as long as necessary to provide services and for legitimate business purposes (typically aligned with your timesheet and job history records).

5. AI and Image Processing

When you use AI-powered features like tool scanning or task generation, images and text are processed by our AI systems (powered by Anthropic's Claude). This data is used solely to provide the requested feature and is not used to train AI models. Images are processed in real-time and are not permanently stored by the AI service.

6. Information Sharing

We do not sell your personal information. We may share your information in these circumstances:

  • Within Your Organization: Team members in your organization can see relevant job and time tracking data based on their role permissions
  • Service Providers: We use trusted third parties to help operate our Service:
    • Supabase (database and authentication)
    • Stripe (payment processing)
    • Vercel (hosting)
    • Resend (email delivery)
    • Twilio (SMS notifications)
    • Daily.co (video calls)
    • Anthropic (AI features)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure cloud infrastructure with SOC 2 compliant providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements). Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Opt-Out: Opt out of promotional communications
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@gainai.dev. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

11. Children's Privacy

Easycrew is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The updated policy will be effective when posted. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@gainai.dev
Website: fieldpro.app

For data protection inquiries, you may also contact our Data Protection Officer at the email address above.